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The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.

The player from the Netherlands has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

The player from Germany is dissatisfied with the withdrawal process. The player confirmed she received her winnings.

Безопасные транзакции: использует шифрование для обеспечения безопасных транзакций.

The player from Brazil is experiencing an issue with his deposit. Despite numerous attempts to contact the casino and provide evidence of the deposit, he has not received the money into his account. Player’s complaint has been resolved successfully.

The Complaints Team advised the player to be patient and wait at least 14 days before submitting a complaint. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Brazil deposited money to the casino on May 14th, 2024. However, as of May 15th, the deposit had not been reflected in the casino account. The casino attributed the delay to problems with the payment provider, despite the player providing proof of the PIX transaction.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should клик not be construed as, nor relied upon as, legal advice.

The player from Greece believes his account might be blocked by mistake. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Man kann sich ja denken was passiert ist mit den 130 Euro,1500 Euro umsetzen mit 130 Euro.Das klappt nicht,man hat zwar die Möglichkeit Freispiele zu kaufen,das darf man aber in den 5 tagen nur einmal.Es kam wie es kommen musste ,das Geld ist weg.Wer von den Damen nun Recht hatte weiss ich bis heute nicht.

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The player from Germany has requested withdrawals almost two weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.

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